Warranty Policies and Information

Limited Warranty Terms & Conditions

The following terms and conditions apply to the Limited Warranty provided by Leader Radio Technologies Sdn Bhd (“weareready.my”) for all products from authorized brands (“Product”) purchased through weareready.my or any of its authorized dealers in Malaysia (“Limited Warranty”).


1. Warranty Coverage

This Limited Warranty is valid only within Malaysia and applies exclusively to the original purchaser (“Purchaser”) of the Product. It is not assignable or transferable to any subsequent owner or user.


2. Warranty Period

Unless otherwise specified, the Limited Warranty is valid for a period of twelve (12) months from the original date of purchase (“Warranty Period”).


3. Warranty Registration

To activate the Limited Warranty, the Purchaser must register the Product online at https://weareready.my within 14 days from the date of purchase.


4. Proof of Purchase

The original purchase receipt or invoice must be retained and presented during any warranty claim as proof of purchase. Failure to present valid proof may result in denial of warranty service.


5. What the Warranty Covers

This Limited Warranty covers defects in materials and workmanship encountered under normal use and proper installation of the Product, in accordance with the product's user manual.

If a defect is found and a valid claim is made during the Warranty Period, the defective Product or parts will be repaired or replaced (with a comparable and/or refurbished product or part), at the sole discretion of Leader Radio Technologies Sdn Bhd.


6. What the Warranty Does Not Cover

This Limited Warranty does not cover:

  • Loss or damage due to abuse or tampering by any person other than authorized personnel of Leader Radio Technologies Sdn Bhd.
  • Negligence and/or misuse, including but not limited to:

(a) Ingress of foreign objects

(b) Accidents or physical damage

(c) Improper storage or handling

(d) Exposure to moisture, excessive temperature, sand, dust, dirt, pollution, or other environmental factors

(e) Failure to follow proper installation or operational instructions provided in the user manual

  • Defects, damages, or accidents arising from or related to malfunctions caused by any of the above conditions.
  • Use of unauthorized accessories, parts, or modifications not approved by weareready.my.
  • Products used for commercial, rental, or industrial purposes unless explicitly stated in the product documentation.
  • Normal wear and tear, cosmetic damage, or issues that do not affect the product’s functionality.

 

7. Limitation of Liability & Implied Warranties

No implied warranty, including but not limited to warranties of merchantable quality, satisfactory quality, or fitness for a particular purpose, shall apply to the Product after the Warranty Period.

To the fullest extent permitted by law, Leader Radio Technologies Sdn Bhd shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, loss of revenue, or loss of use, arising from the use or inability to use the Product.

 

8. Warranty Claim Procedure

To initiate a warranty claim, please follow these steps:

  1. Ensure the Product is registered within the required 14-day period.
  2. Prepare your proof of purchase (receipt or invoice).
  3. Contact our Customer Support team via https://weareready.my/pages/contact for more information.
  4. Our team will guide you on the service process and any necessary return procedures.

Shipping and handling costs (if applicable) may be borne by the customer unless otherwise stated.

 

9. 30-Day Return Policy

We offer a 30-day return window from the date of purchase, giving you the flexibility to return your product for a full refund or exchange.

You may return an item for any reason within this period — whether you've changed your mind, the product doesn't meet your expectations, or you’ve noticed a minor defect.

To be eligible for a return:

  • The product must be in its original condition with all original packaging and accessories.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

⚠️Please note:

  1. This return policy applies only within the first 30 days after purchase.
  2. After the 30-day period, any issues will be handled under the standard 1-year warranty, which covers manufacturer defects only (not refunds).

 

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising in relation to this warranty shall be subject to the exclusive jurisdiction of the courts of Malaysia.

 

11. Right to Amend

Leader Radio Technologies Sdn Bhd reserves the right to amend or modify these terms and conditions at any time without prior notice. The most current version will be available on  https://weareready.my/pages/warranty-information.

 

For further assistance, please contact our Customer Support at https://weareready.my/pages/contact or visit our website.

 

Online Warranty Registration

This page is for customers who purchased from https://weareready.my or any of our authorised dealers in Malaysia.

Once registered, you will receive a confirmation email, and your product will be protected under our standard warranty terms for up to 1 year from the purchase date.

💡 Please ensure all information is accurate to avoid delays in warranty claims.

https://forms.gle/NYa5sZfww9urkExy6